• To provide high quality care according to the health needs of the catchment population.
• To facilitate patient satisfaction by service and ensuring the dignity and rights of patients and other stakeholders.
• To provide a safe and conducive work environment for staff.
• To ensure accountable, consultative and transparent management process.
• To provide basic and continuing education for staff.

To ensure the quality of services provided within the organization, service standards are developed. These standards are only one element of a broader effort to create and maintain the organization that gives ethical conduct the highest priority. Sterling Hospitals make sure that the health care services provided to the patients are safe, effective, high quality services.

Sterling Hospitals is a professional and dedicated organization. It takes seriously its obligation to the patients it serves. In line with our goal of providing quality services in our hospital, we have developed the service standards. The service standards are only one element of a broader effort to create and maintain the organization that gives ethical conduct the highest priority. Sterling Hospitals make sure that the health care services provided to the patients are safe, effective, high quality services.

We monitor, inspect and regulate services to make sure that they meet service standards of quality and safety. Therefore we have defined patient’s rights and the same has been displayed in all prominent areas. We also make sure that the patients’ rights are taken care and they are never be violated. Employees of the organization shall be made aware of the defined service standards. All the standards shall be monitored for its fulfillment and the measurable standards shall be documented.

Following are the Service Standards defined in the organization.

• Sense of Ownership/Accountability
• Attitude/Courtesy
• Communication
• Commitment to Our Patients
• Patient Privacy
• Commitment to Our Co-Workers
• Waiting/Responsiveness
• Safety Awareness
• Professionalism
• Customer Service
• Common courtesy
• Regular monitoring of quality services